Frequent Flyer Programs, Transferable Points, and Competitive Pressure

Author note: This is a long post, but it's designed to generate discussion on how transferable points (Ultimate Rewards, Starpoints, Amex Membership Rewards and now Citi ThankYou points) are going to change how airlines set mileage redemption prices and … [Read more...]

Making Sense of Caesars’ Total Rewards Program

Many traditional hotel loyalty programs have been linking up with casino loyalty programs in recent years. This has provided them a foothold in Las Vegas, a city where mainstream brands have not had a strong presence. I think it's been a good move because … [Read more...]