March 3rd was the big day when United and Continental merged their IT systems. It came and went without a hitch for most.
At first, I thought all was good for me. My EQMs PQMs got transferred over. My lifetime mileage balance was the same, and all of my itineraries were merged. Then as my travel resumed and I began my normal day to day activity, I realized that things were not so unified.
My first hint was my trip to the Red Carpet Club/United Club. I got there and gave them my boarding pass. The agent told me I needed to be a member. I told her I was one. Eventually I gave her my *old* Mileage Plus number, and I was let in.
This morning, my fiancé was flying United, and while her boarding pass correctly reflected her Premier status, it also put her in seating area 4.
So that’s broken. Then yesterday, I tried to check my Mileage Activity on the Mileage Plus website. I got the following:
Terrific. As of today, my account activity seems to be displaying. However, I have flown four segments in the past 10 days, and it is only showing one of the four. Oddly enough, the one it’s showing isn’t even the oldest one.
Issuing award tickets seems to be somewhat broken. I made a change to an award ticket last Monday over the phone. Everything worked well, and the agent told me that things were running slow so my ticket would be issued within 24 – 48 hours. Two days passed, and I never got a confirmation e-mail. I called to check on the ticket. The agent told me that it was still in the queue, and it would be another 24 – 48 hours. Here I am, one week later, and the ticket still hasn’t been issued. Today I called to make a change to a different itinerary. I got to the final stage where I gave the agent my credit card. I thought everything was taken care of. Just when I thought I was home free, she says, “Oh! That’s odd. I got an error I haven’t seen before. It must be the new system. Let me put you on hold and look at it.” I’ve now been on hold for 30 minutes, and as I write this blog post, I’m still on hold.
I know that growing pains are to be expected, but this is really starting to annoy me.
