Back in November, I experienced one of the rudest gate agents/bus dragons at Los Angeles International Airport. Long story short, my partner was trying to accompany me to the remote terminal, but as his boarding pass was not for a regional flight the AA agent refused to allow him to board the bus to the remote terminal.
The agent and I exchanged words and after my partner departed for his flight and I tried to board the bus again the agent yelled, “get your ass back here, I’m going to teach you a lesson” and then called LAX PD. The police responded in full force, four of them, but once they realized that I was not a threat, they told the gate agent to return my boarding pass and allowed me to continue on to my flight. The entire encounter is written up on American Airline Agents Calls Police and Tells me to Get Your Ass back here After I Asked For His Name To Complain.
Needless to say, I called AA customer service and explained the incident as an email could not do justice to the erroneous experience. Not to mention, the dragon broke LAX all terminal access policy and caused me great humiliation as the agent cursed and screamed at me in a crowded room and then called the police in front of a number of other customers, many who were actually on my flight to San Diego.
About a month after the incident, American provided me with a mailed letter which included an apology of the incident which claimed that they were to perform an internal investigation and had claimed that they counseled the said agent.
In the end, after reading the letter a dozen times and rehashing the experience, all that really came from the complaint was a letter from American Airlines that kindly asked me to get my arse back on an their jets and continue to fund their hundreds of millions in profits!
