If you were affected by British Airways’ recent IT outage and have status with the airline, there might be a tiny silver lining to your troubles. British Airways has sent out the following email to elites that were affected:
As someone who flies with us so often, I want you to know that we always strive to offer you the highest level of service, and make your journey as comfortable as possible.
However, we clearly fell far short of this commitment last weekend.
I’m so sorry you had to endure such inconvenience, and understand the frustration it must have caused. So as a gesture of goodwill, we’d like to renew your current tier status for a further two years, regardless of how many Tier Points you collect in that time.
We’ll be making these changes over the coming days, and you’ll soon be able to see your updated details on ba.com.
If you want to make a claim for any food, transport and accommodation expenses, you can do this through our customer relations teams.
You can find additional information on ba.com about your customer rights and what you can submit a claim for under the EU compensation regulation.
I hope this goes some way to making up for your experience last weekend, and rest assured we’re working to safeguard against this in the future.
Again, please accept our apologies, and thank you for your patience.
Yup, British Airways is extending the status of those elite members affected by the outage for two years, regardless of if they are able to requalify. This is a pretty generous gesture on BA’s behalf, especially considering all of the mandatory EU261 compensation that they are going to have to pay out.