This is definitely a ‘First World problem’. I don’t need any of these benefits, but I often write here about loyalty programs and it can be frustrating when benefits are promised and not delivered.
The Hyatt Gold Passport program gets generally deserved high marks, especially for those with top tier Diamond status. I’ve had mostly good experiences. One thing I’ve noticed of late is the inconsistent delivery of some benefits. I’ve had some 3 day stays recently. In both cases at check in I was asked if I wanted turndown service and if I had a newspaper preference. At both hotels I received the newspaper I requested only one of the days. This was noticeable at one of the hotels where all other rooms had a newspaper at the door, but I received nothing.
A example of an excessive newspaper delivery.
I also had inconsistent delivery of the promised turn down service. Recent stays have averaged one of three nights with turn down service. Again, turndown is at best a ‘nice to have’, and I certainly don’t need it. Call me a snob, but if I’m told something will be provided, I expect better delivery than a 33% rate.
Turndown service at the Hyatt Regency Denver Tech Center
Here is the ‘nightly refresh’ as described on the Hyatt website listing Gold Passport Diamond benefits.
Receive a nightly room refresh
The nightly room refresh may vary by location and may include light housekeeping service and bedroom turndown. Not valid at Hyatt Place properties, Hyatt House properties, and Hyatt Residence Club resorts.
A link to Hyatt Diamond benefits are here.
In the grand scheme, of course these are minor issues, but I’m curious if its just me, or if this is a problem that others have experienced as well?