I think this is now the 4th time over 5 or so years I’ve discussed ongoing issues with certain stays to automatically post at Marriott properties. Here are a few of them. Not surprisingly, it happened again. The points eventually posted, but only after some manual intervention. Annoying, and I still can’t understand why this doesn’t just work. I haven’t experienced this issue with other hotel programs. Yes, I currently hold Titanium status, but there seems to be no elite priority for this experience.
As this year winds down, it is presumably my first and only year with Titanium status. Somehow I reached 75 nights last year. I haven’t noticed any difference with this higher status than the Platinum status I’ve had for more than a decade, and if anything it is worse. I remember the days when free suite upgrades were common. I had zero real upgrades this year across 50 nights. A recent stay showed an upgrade in the app, but it was only to a club room, not a suite. Club access is a guaranteed benefit, but at that hotel, the club lounge is “under renovations”, so a club room is meaningless. A $20 credit is offered not breakfast as guaranteed by Marriott Bonvoy.
Yes, I’m annoyed with Bonvoy. Other than footprint, I really am struggling to find any reason to stay with Marriott. The experience is poor, even with titanium status.
First Attempt to get points to post
Using the Missing Stay Request form was not a pleasant experience. Guests must wait 10 business days after check out for the hotel to post the stays before submitting this form.
Here is an example of the responses I received:
I’m not really sure how to interpret this message. While they used my (last) name, and showed my status, I don’t get the warm fuzzy feeling of personalized service. Marriott Bonvoy has clearly outsourced their customer care.
Figuring this wouldn’t go anywhere. I tweeted my frustration at the above response, and had several others comment that they also have the same issues.
Sometimes complaining on Twitter actually yields results
After some back and forth with @MarriottBonvoyAssist, they finally posted my stay manually. This was after reciting the fact that hotels have 10 days to post stays. I reminded them that time had come and gone, and then magically the stay posted to my account.
Of course, something as simple as this should be automatic, and not require any intervention. If you have Marriott stays that did not post automatically after 10 business days, you can request this. I’ve had mixed results, but based on my last experience, I think the twitter support might be a better choice than using the website form.
Have you had problems like this? Any suggestions for things I haven’t tried?
