About a month ago I got a notice that I had stayed at 50 different Hyatt properties, beginning with the Hyatt Regency Vancouver where I stayed on my first night of a Hyatt Diamond Challenge. This challenge is no longer available, but there are reports it may come back in a different form.
But when I finally got around to clicking the link to view my offer, I learned it was not the free night at any hotel that many bloggers have been reporting. Instead I received “only” 10,000 Gold Passport points, plus another 500 for playing a little game to remember the order in which I stayed at each one. My memory is not what it used to be…
It’s not so bad. Points can be more valuable if, like me, you prefer to book Points + Cash awards and then upgrade them. Regular free night awards cannot be used in conjunction with a Diamond Suite Upgrade award. If I did get a totally free night it’s possible that I would choose to use it at a cheaper property where I didn’t want or care about a suite upgrade. Points are much more flexible. I guess I just wish I received a few more.
Clearly Hyatt’s “surprise and delight” campaign is highly variable. As I’ve reported before, some people have received random awards of 50,000 United Airlines miles or other perks for no apparent reason. I’ve regularly been passed over for targeted quarterly promotions. I guess they can do whatever they want — it’s certainly a surprise — but I also find it an amusing way to respond to readers who claim bloggers get preferential treatment. If only! Hopefully your luck has been better than mine. 😀