United Airline announced today that United Clubs’ food offerings will be enhanced over the next year, as the airline will add new snacks and other enhancements at United Clubs worldwide. The announcement of the new breakfast and daytime snack option at United Clubs comes at a time when the three legacy carriers attempt to improve the passenger experience from airport to inflight, but also slash away at Frequent Flyer.
United Clubs food options will include new breakfast items and new daytime snack options. The new items will build upon what is currently offered at United Clubs and expand food selections. Expect the new menu to be rolled at in United hubs in Denver, Houston, Los Angeles, Newark and Washington Dulles by the end of the summer and all U.S. United Club locations by the end of 2015.
The new menu includes:
With the announcement of new food, United also announced that they will remodel clubs in a number of airports, open new United Clubs, and retrain their staff to focus on customer service.
United Club Renovations
In the coming year, the airline will renovate clubs in Chicago O’Hare, Washington Reagan, Hong Kong and Tokyo Narita. It will also build new clubs in Atlanta and San Francisco, and begin major changes in Los Angeles.
Each lounge will reflect the new, modern style with upgraded amenities showcased in the airline’s Chicago O’Hare, Boston, London Heathrow, San Diego and Seattle United Club renovations. The new design schemes incorporate both United’s unique aviation history and panoramic views of modern-day aviation in action. New and renovated United Clubs offer more and diverse seating arrangements.
United’s recent renovations at London Heathrow have been nominated by the American Institute of Architects for the Design Excellence Award for Interior Architecture. The London club is also a finalist for the 2015 Design Et Al International Yacht & Aviation Awards in the category of Commercial Aviation, First Class Lounge.
Service and More
United will re-train its United Club agents with a new, comprehensive customer service program throughout 2015. The training will reflect standards of the hotel and hospitality industry to better match club members’ expectations. United Club members will also enjoy complimentary, Wi-Fi-based printing for greater customer productivity this year.
The announcement of United Club’s new food offering and club renovation comes on the heels of both Delta Skyclub improved food offering and American Airlines soon to come club enhancements and after the launch of the well acclaimed American Express Centurion lounges at DFW, SFO, LAS and future locations in SEA & MIA. Although the United Club improvements are late, they are very much welcomed by travelers who have seen United hack away at the flying experience since the merger with Continental.
