The last few weeks I have found myself on AA codeshares flights flying US Airways metal instead of AA metal. If any of you follow me on twitter, you would already know and see I’ve been very much unimpressed with US Airways and so much so that I actually bought my first ticket on Southwest because US Airways customer service just sucks! From ground service to their twitter handle, US Airways has left a BAD impression in my mouth. Not to mention whenever I call AA they tell me they can’t do anything for me, even though I booked the flight via aa.com. So needless to say I’m pretty much over US and am not looking forward to the further US/AA integration.
Despite my negativity, I have some good news to report today. On an extended layover in Phoenix, I stopped by the US Airways Club and found that they have upgraded their evening food items and have upgraded their complimentary drink options. Before, only cheap American beer (Budlight and other piss water types) and hardly palatable wines were complimentary, everything else required an upsell. For food options, they were limited to chips and cookies, and usually some type of pretzels and other dry goods from a dispensary. Yet to my surprise, today on my visit, I found hot soup—which was actually really good—along with cheese, crackers, and olives. There was also fresh fruit in a fruit basket, but I think this might have always been offered. In addition to the new food items, there was also complimentary spirits! Now don’t ask me the name of any of them–as I have never heard of them and they are probably the same crappy stuff American offers for free in Admiral club (see picture below). Despite the low quality of the booze, it’s an upgrade from what they use to offer and it’s free! So it’s at least a plus 1 for now!
It’s nice to see that US Airways clubs are aligning themselves with Admiral Clubs and offering more perks to their club members. Enhancing their club members experience and helping justify the cost of membership is always welcome, especially when The Club and Airspace lounge opens more clubs across the country with better offerings. I just hope American Airlines and US Airways realize that their booze selection is really made for bottom feeders and upgrade their selections. At least Delta offers Gordon’s Gin, Findlanda Vodka, and Jack Daniels whisky free of charge! If AA wants to be a business traveler and the elite flier airline of choice, then they need to really get with it!
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